Refund Policy

Effective: September 26, 2026 · Last updated: September 27, 2026

We want you to buy OrchidNote because it genuinely helps you, so your first purchase comes with a 14-day no-questions-asked refund period. This policy applies to OrchidNote Pro purchased in the OrchidNote software or on orchidnote.com. Online orders are handled by our reseller Paddle.com, which also carries out refunds.

1. No-questions-asked refund (14 days)

• First Pro subscription (monthly or yearly): you can request a full refund within 14 calendar days of payment, without giving a reason.

2. Refunds on automatic renewals

• Yearly renewals: if you forgot to cancel, you can request a full refund of that renewal within 7 days of the charge.
• Monthly renewals: as a rule, a month that has already started is not refunded; you can cancel anytime and won't be charged again.

3. After these periods

Refunds are generally not given after the periods above. However, we will refund for the remaining time, or as the circumstances warrant, if:

• a defect in the Software makes core paid features unusable, and we cannot fix it or offer a workable alternative within 30 days of your report;
• you were charged twice or charged in error;
• we discontinue a major paid feature you purchased without providing an equivalent replacement;
• a refund is otherwise required by law.

4. When refunds are not given

• accounts whose Pro access was disabled for violating the Terms of Service (for example reselling or sharing accounts, or cracking license verification);
• repeated purchase-and-refund cycles by the same user that are clearly abusive;
• API fees charged by AI providers — you pay these directly to the provider, not through us, so please contact that provider.

5. How to request a refund

1. Email support@orchidnote.com with “Refund request” in the subject line;
2. Include the email you use to sign in to OrchidNote and the order number from your Paddle receipt (if you have it);
3. We confirm within 3 business days, and Paddle refunds your original payment method; when it arrives depends on your bank or payment provider (usually 5–10 business days).

6. After a refund

Once the refund is complete, the subscription ends and the Software returns to the free version. Your annotations, thoughts, reading logs, OCR cache and other data on your computer are not affected at all, and you can keep using the free features.

7. Your consumer rights

This policy does not affect your rights under the Consumer Rights Protection Law of the People's Republic of China or the consumer protection laws that apply where you live. Where this policy conflicts with mandatory provisions of law, the law prevails.

8. Language versions

This policy is provided in Chinese and English. You may read the version in the language of your choice, and both versions have equal effect. If the two versions are inconsistent, the English version prevails.

9. Contact us

For any questions about purchases or refunds, please email support@orchidnote.com.